FAQs

All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, We usually ship on Mondays to ensure your package gets to you. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at hbcookiedough@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order
before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your
order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hbcookiedough@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Do some of your products contain nuts?

Some of our cookie dough flavors do contain nuts. We can point you in the right direction if you have an allergy. For those who have a severe allergy, be aware we manufacture in a facility that processes peanuts and tree nuts.

Are your products vegan?

We offer 3 vegan friendly (we use products that are not certified vegan) versions of our cookie dough, that are also gluten-free and we have several vegan toppings for you to pick from!

We use coconut oil as our egg replacer in 2 of the 3 doughs to ensure that smooth rich taste that you expect from cookie dough.

We also serve a Soft Serve Vanilla Gelato made with almond milk and Dole Whip that are both Vegan and Gluten Free.

Are your products gluten-free?

We offer 3 gluten-free friendly (we are not a certified facility as we make our traditional doughs on the same equipment) versions of our cookie, which also happens to be vegan too and have several gluten free toppings for you to pick from.

We also serve a Soft Serve Gelato made with almond milk and regularly have Dole Whip that is Gluten Free and Vegan.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to hbcookiedough@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks